TPG DisableAids Ltd Terms and Conditions

1.1 - As a general policy, no personal information is automatically collected from visitors to this site. Data which would personally identify you is known only when voluntarily submitted.

1.2 - Depending upon where you are located and the nature of the information at issue, applicable law may provide you with protections additional to those contained in this Privacy Policy.

1.3 - This Privacy Policy details our commitments and your rights regarding the Processing of your Personal Information in line with applicable legislation.

1.4 - In certain specific instances, this Privacy Policy may also be supplemented by additional policies and terms, or by short Privacy Statements used in connection with particular purpose(s) or on various forms, which we may identify to be applicable.

1.5 - By providing your Personal Information, you consent to the collection and use or otherwise Processing (including disclosure) of your Personal Information in the manner and for the Purposes described in this Privacy Policy.

2.1 - In general, you can visit this web site without providing any personally identifiable information. However, there are times that you may choose to give us personally identifiable information, such as your name, address, phone number and e-mail address. We also provide you with the opportunity to e-mail us with questions and comments about this web site and our company.

2.2 - We collect Personal Information that you provide to us voluntarily and process it for the following purposes:

• To complete transactions with you and manage your membership of our customer loyalty scheme where applicable;
• to direct market to you, with your permission;
• to understand and analyse our sales, and your needs and preferences;
• to develop, enhance, market and provide products and services to meet your needs;
• to enable you to participate in promotions and contests;
• to enable you to participate in customer research or focus groups;
• to process exchanges or product returns;
• to improve our product range,
• to respond to requests or complaints.

2.3 - We only keep Personal Information for as long as is necessary to satisfy the specified Purposes, for which it was collected. We retain Personal Information in accordance with our own guidelines, procedures and principles and in line with applicable legislation.

2.4 - We may disclose your Personal Information if we are required to do so by law or requirement of government.

2.5 - You will always be given the opportunity to consent (opt in) to your information being shared and the selected companies/organisations will be sufficiently identified to allow you to make an informed decision. If you do consent (opt in) and subsequently visit such companies'/organisations' websites, we cannot control how they use or otherwise process any Personal Information you provide directly to them. We always encourage you to check their sites' terms and conditions and privacy policy before you give out any Personal Information.

2.6 - If you do consent (opt in) to receive these communications you may unsubscribe at any point in the future by contacting us as provided for in section 6.4 below.

2.7 - As we develop our business, we might sell or buy shops or assets. In such transactions, Personal Information may be one of the transferred business assets. Also, in the event that TPG DisableAids Ltd is substantially or all of its assets are acquired, data files containing Personal Information will be one of the transferred assets.

2.8 - We communicate with you through a variety of means and channels, including through customer loyalty schemes, through the internet (via our information or selling web sites) or through our direct selling business and whether by post, email, phone, fax, or text messaging on your mobile phone, although we do generally note that our preferred means of communication is email which has the least impact on the environment. Such communications may involve giving to you, as well as receiving information from you. Some of the information that we receive is personally identifiable information (as defined in section 3 below), while some information (particularly information collected through your access of our web sites) is non-personally identifiable information (as described in section 4 below). This Privacy Policy is primarily concerned with the Processing of Personal Information.

2.9 - We provide you with information that explains why the Personal Information is needed and how the Personal Information will be processed.

3.1 - We at TPG DisableAids Ltd limit the amount and type of information that we collect to that which is necessary for the identified Purposes and do not collect your Personal Information unless you (directly or indirectly) provide it to us voluntarily.

3.2 - We will only use the personally identifiable information which is provided by you through this web site to help us improve our services to you, respond to your questions and requests for information, respond to requests from law enforcement or other governmental authorities and for other internal business purposes. We will never sell, lease or rent your personally identifiable information to anyone. Any non-personally identifiable material, information, suggestions, ideas, concepts, questions, comments or other information you transmit or post to or through this web site in any manner is and will be considered non-confidential and non-proprietary, and we reserves the right to use any such information in any manner whatsoever.

3.3 - If you provide us with your e-mail address, we will not use it for any purpose other than responding to the message you've sent.

3.4 - Subject to your consent we may communicate with you through a variety of channels, including through our stores, our customer loyalty schemes, and through the internet, and through a variety of means such as post, email, phone, fax, or text message, subject to your preference. You may unsubscribe at any time by writing to us in the manner explained in our communications.

3.5 - We have a designated Information Officer who is responsible for compliance with this Privacy Policy and with all applicable laws. TPG DisableAids Ltd is not registered with the Office of the Information Commissioner in the UK under the Data Protection Act 1998 but is nevertheless compliant with all legal requirements.

4.1 - Where we collect information through our Web Sites, as is the case with many other web sites, we automatically collect certain non-personal information regarding web site use that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your Internet Service Provider, the date and time you access the web site, the internet address of the web site from which you linked directly to our Web Site, the operating system you are using, the sections of the web site you visit, the web site pages read and images viewed, and the content you download from our Web Site.

4.2 - We may use non-personal information to compile tracking information reports regarding site user demographics, site traffic patterns, and site purchases. None of the tracking information in the reports can or will be connected to the identities or other Personal Information of individual users.

4.3 - In this way, your visit to our Web Site will be logged; however, you will remain anonymous to us unless you specifically choose to share information with us. We use this information about the way in which our customers use our Web Site to better understand which features are most popular and best meet the needs of our visitors. Use of Cookies

5.1 - Cookies small programs that are used to track certain information regarding your usage of web sites. A cookie is a small file that some web-pages will place on the hard drive of your computer. Your browser settings or security software may allow you to prevent this or to be notified before it occurs. TPG DisableAids Ltd does NOT use cookies.

6.1 - Opt In: We at TPG DisableAids Ltd will not use your Personal Information for a purpose that has not previously been specified, unless we have previously obtained your consent or unless such purpose is required by law.

6.2 - Consent to provide Personal Information is not a condition for our selling a product to you, unless the information requested is required to fulfil an explicitly specified and legitimate purpose.

6.3 - In particular we will generally seek your explicit prior consent (opt in) before sending to you marketing communications.

6.4 - Unsubscribe: At any time, you can withdraw your consent to our collection, use or disclosure (generally Processing) of your Personal Information by writing to us in the prescribed manner (whether by email or post, or by text messaging etc), as specified in our communications to you, or in relevant forms that you might have signed (e.g. for our customer loyalty scheme), and depending on the country, in which you live, or the channel by which you have previously agreed to receive our communications. If you have any concerns whatsoever, with regard to the unsubscribe functionality that we make available to you, pursuant to this section, please contact us at the address or medium shown in section 14 of this Privacy Policy.

6.5 - If you have previously opted into receiving commercial communications from us pursuant to 6.3 above, while also becoming a member of our loyalty scheme, should your membership to such scheme comes to an end for whatever reason, we will not take this to imply an automatic request to unsubscribe and we will assume that we have your continued consent, unless you specifically unsubscribe, as is provided for in section 6.4.

7.1 - We at TPG DisableAids Ltd keep Personal Information as accurate, complete and up-to-date as necessary, taking into account its use and the interests of our customers.

7.2 - You are responsible for informing us about changes to your Personal Information and for ensuring that such information is accurate and current.

7.3 - We amend the Personal Information contained in our database or elsewhere as required when an individual successfully demonstrates the inaccuracy or incompleteness of the Personal Information. An amendment may involve the correction, deletion or addition of information and notification to third party to whom the data have been disclosed. However, we may be unable to amend past purchase information or return transaction information.

8.1 - This web site may contain links to other web sites. When you use these links to access other web sites, you will leave this web site and the terms of this Privacy Policy will not apply. TPG DisableAids Ltd are not responsible for the privacy practices or the content of any third party web sites. We have no responsibility or liability for or control over those other web sites or internet resources or their collection, use and disclosure (processing) of your Personal Information.

8.2 - We encourage you to read the privacy policies of those other sites to learn how they collect and use information about you.

8.3 - We will take reasonable steps to keep all information as secure as possible against unauthorized access and use. All information will be protected by our security measures, which are periodically reviewed.

9.1 - This Privacy Policy is effective as of 24 August 2010.

9.2 - We reserve the right to change our Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on our Homepage so our users are always aware of what information we collect from them, how we use it, and under what circumstances, if any, we disclose this information to third parties. "Web Site" in this Privacy Policy means the web site of TPG DisableAids Ltd and TPG DisableAids Centre of Excellence (currently located at the following URLs: http://www.tpg-disableaids.co.uk and http://www.tpg-coe.co.uk) or any other web site operated by TPG DisableAids Ltd. Should you continue to use our services after our Privacy Policy changes you will be bound by those changes.

9.3 - If at any point we decide that we wish to use Personal Information for any purpose other than, or in addition to the Purpose(s) listed in this policy (section 5 above) or from that stated at the time this information was collected, we will notify you by way of an email, unless we do not have your email address, in which case we will use any other means of communication available to us depending on the contact details that you have provided to us. We will only proceed with such use, if we receive your consent with respect to such additional Purposes (not previously communicated, or not previously included in this Privacy Policy).

10.1 - We at TPG DisableAids Ltd protect Personal Information against loss or theft, as well as unauthorized access, disclosure, copying, use or modification with security safeguards appropriate to the sensitivity of the Personal Information, regardless of the format in which it is held.

10.2 - We use various methods to safeguard Personal Information. They include:

• physical measures: locked filing cabinets, restriction of access to offices, and company alarm systems.
• technical tools: passwords and encryption, using generally industry best practices.
• organisational controls: confidentiality agreements, limiting access on a need-to-know basis, staff training and security clearances.

10.3 - Online security is also a priority. TPG DisableAids Ltd incorporates security measures such as encryption and authentication tools to protect your Personal Information from unauthorized use. Firewalls are utilised to protect our servers and network from unauthorised users accessing and tampering with files and other information that we store.

10.4 - We use Secure Sockets Layer (SSL) technology to protect your credit card information online. Upon entering the checkout page your computer will begin communicating with our server in secure mode. You will be able to tell that you are in secure mode because the "http" in the web address on your browser will change to "https".

11.1 - We will never knowingly collect or solicit Personal Information from individuals under the age of sixteen (16) without first obtaining verifiable parental consent. If you are under the age of 16 you should not provide information to us. If we become aware that a person under 16 has provided Personal Information to us without verifiable parental consent (as may be the case where the information is provided via one of our Web Site), we will remove such Personal Information from our files.

12.1 - TPG DisableAids Ltd has procedures in place in order to receive and respond to enquiries about TPG DisableAids Ltd policies and practices relating to its handling of Personal Information. Any complaint or enquiry should be made in writing and addressed as shown in section 13 below.

12.2 - TPG DisableAids Ltd investigates all complaints. Requests will be forwarded to the Information Officer. If the complaint is found to be justified, TPG DisableAids Ltd will take appropriate measures to resolve the matter, including, if necessary, amending its policies and practices.

If there are any questions or concerns regarding this Privacy Policy or the data collection practices outlined herein, please contact us as follows:

By Email: enquiries@tpg-disableaids.co.uk

By Mail: Privacy Policy Enquiries, TPG DisableAids Ltd, 10 Plough Lane, Hereford, HR4 0ED, UK.